Share 'How Important is Customer Service To Building Business?'

I hope this doesn't brand me right from the start, but I saw the add in the popular black business magazine on this great club to raise awareness of black businesses. I searched the sight and thought, wow, this is great. I signed up, paid my money, and have yet to receive an id, or reply from any I have outreached to for help--many of whom sent me their "ads and pitches" while my membership was...